Welcome. We are glad that you are considering Journey to Hope for your counseling needs.  It is our goal to provide you the very best we have to offer every single time you come through our doors.  Part of the process of signing up to become a client at Journey to Hope requires commitment on your part in making your first appointment and acknowledging our new client policy. We try very hard to work with you and to run an efficient private practice. Because our highest rate of no shows and cancellations without notice are our first time appointments, the following policy is in place regarding your first appointment.

The Pandemic has changed many things about how we are doing counseling and one of those is of course telecounseling. It is a great benefit to be able to push a button and be connected with another person via a virtual counseling session. It is very, very important to note that for those of you who are seeking counseling for your children or teenagers or anyone under 18, you are still required to be in close physical proximity to the space where the counseling is taking place. Typically we do a check-in with parents at the beginning or end of a session, but we need you physically there. Should we need to speak with you at any moment during the session, we need to have you present and able to join us.

Journey to Hope requires a valid credit card, personal check or cash to be held to secure your first time appointment. If you have to cancel your first appointment, we require a 24 hour notice in cancelling.  Should you choose NOT to call or to come to your first appointment, your credit card WILL be charged $200.00.  Your appointment has been set aside especially for you.  

If you arrive for your first appointment on the date and time you are scheduled, you will only be charged your regular co-pay or fee for service counseling charge. At this time, all first appointments are virtual only. All appointment fees are charged on Mondays the week of your first appointment. All documents necessary such as informed consent, bio information must be submitted by close of business on Tuesday before your appointment or we will have to reschedule.

Please complete the following form and submit to acknowledge this policy regarding making your first appointment with Journey to Hope.  Once you submit  this acknowledgment, an email is generated to our office that you are ready to make an appointment. We will then call you and secure your credit card information.  DO NOT send your credit card information over the form through the internet. If you have completed these steps, and we have not reached out to you, please call and leave a message and someone will call you back as soon as possible.

Please be aware that if you cancel and reschedule your first appointment with us three times, we reserve the right not to reschedule you until you are a place where you can commit to the first appointment.

Please complete the following and submit to acknowledge you understand this policy regarding making your first appointment with Journey to Hope. Thank you.