Important update to counseling schedules, in person appts and insurance

An update for all clients:

What an interesting and strange year 2020-2021 has turned out to be. I want to make sure that we are communicating with you how we are currently operating our counseling firm week to week. We are accepting new clients, but there is a bit of a wait for appointments. We are doing our very best to navigate our schedules with client needs each week.

Currently, we are coming in to the office 2-3 days a week, and 2 days a week are completely virtual. We are trying to keep the virtual and inperson counselng days complately separated.There is a separate protocol for coming in the office.  We still have to be very very careful as we have several family members in our practice who are immune compromised and we just have to be. So here are the requirements,  the protocol for coming in the office:

IN PERSON APPT PROTOCOLS

Please be aware that there is a different set of protocols for coming in person.

PLEASE NOTE THE SCREENING QUESTIONS below.  Be aware that it is more important than that you walk through the revised screening questions. 

You must be able to answer all of these questions with a very STRONG NO. If you answer yes to any of these questions, we must meet virtually. This means that we will have to reschedule your appointments.

• Are you having any symptoms such as fever, coughing, aching, sore throat?

• Have you tested positive for C-19 at any time since July   202q?

• Have you been exposed to anyone recently who has tested positive? 

• ️Have you traveled out of state within the past 14 days?

Instructions for your appt:

The office is now open on the days we are doing inperson appointments. We ask that you limit the attendees only to those coming for the appointment to cut down on the number of people in the lobby at any time.

 Please confirm and let me know your intentions about your appointment virtual or in person. Thanks.

An update for our insurance clients.

Most of the insurance companies that we are providers for have extended approval for tele-counseling through the October 17, 2021. With the current situations, It is quite likely that coverage will be extended until the end of year, 2021. We will keep you posted as soon as we know. Many of the insurances have done their best to try to accommodate any Clients who are immune compromised and have been more than  willing to cover tele-counseling and many of the insurance companies have waived co-pays as well . It is confusing for you and for us because every single policy is structured differently and comes under different guidelines regarding co-pays. We have tried our  best to navigate it for you, letting you know once we hear back from the insurance companies what your policy is currently doing regarding the tele-counseling and co-pay situation. We are very aware that this is a difficult time for everyone and we don’t want to make it any more complicated for you than it has to be. If you get a call from us on a Monday when we do the weekly charges that you are being charged for your co-pay that just means that we have had a notice that the insurance is only paying the amount of the visit minus your co-pay.

We are still coming in on Mondays and running the charges for the entire week, whether they be fee-for-service or your co-pays. We are really appreciative of how cooperative all of you have been with us as we’ve navigated this pandemic with our office.

We care about each and every one of you And it has been our privilege to journey with you as we navigate 2020, with all of its changes, ups and downs and uncertainty. 

Praying for each of you,

Susie

Update on Office Building

Many  of you have reached out concerned when you saw the for sale sign in front of our building and wondered if we are still there, is something going on, and other sorts of questions. Thank you for your care and concern. We are still right there. For those of you who have come in for  your appts, you know that everything is the same inside. Remember that we had the privacy temperature screens applied to our windows, so they look like mirrors from the outside and you can’t see in to our space.

 Let me try to address all of that here. The building is for sale. The current owners bought it a little over a year ago, and they are just testing the market.  The  building is being sold with  the leases intact. Our current lease runs through 2022 so everything is fine;  we don’t want you to add one more worry to 2020 on our behalf.

 Thanks for caring enough to reach out.

It means a lot, Susie

There is always always always something to be thankful for.

Even in the middle of a pandemic, and a contentious national election, there is always something to be thankful for. Always. We thank God for each of you, and for the intersection of our lives with yours on the Journey to Hope. We are thankful for each person on our Journey to Hope team and the love and  care you show in every interaction. God is so very good. Even now. Even though. Forever He will remain good. Thankful for a holiday to remind me to count my blessings.

Journey to Hope is closed for the holiday Wednesday-Friday. We will resume normal counseling hours Monday, November 30.  Hope you will spend some time counting your blessings.  We pray for you a blessed Thanksgiving holiday.

Thankful today,

Susie

Hope

Hope....sometimes it is difficult to see and you have to look for it and trust that you will find it. When I saw this picture, it reminded me of the Journey to Hope. There is a reason this is what we named our counseling firm. Because our lives are a journey to hope. In your life today, hope may be a prayer, a promise, a wish, and sometimes, all we have left or the first idea when we start to rebuild. Hope is there. Even though the journey is hard sometimes, the hope we have will not disappoint(Romans 5: 5). Hold onto hope once you find it.

Blessings,

Susie

Hope in Unprecedented Times

Hi. We are living in the middle of an unprecedented time in history and our entire way of living has been readjusted in the last 3 weeks. And the adjustments have continued on all levels of our lives. As part of that
adjusting, we wanted to reach out and let you know that we have made the decision to transition to a video or telephone counseling option effective Monday March 23rd, 2020. It is a hard decision to make but
we feel it is the very safest decision for you and for us at this time. We are on this journey together, and we will continue; it is just going to be in a different format for a season.

Administrative Corner

Appointment times will stay as scheduled. Some things to be aware of for billing and payment. Moving forward, the preferred method of payment will be payment by credit card. If this is what you currently do
then there will be no changes to the protocol. We will be checking to make sure that the credit card we have on file is current and the one you still want to use and we will proceed from there. If your circumstances are such that this is not possible, please know we will work with you and make arrangements for you to pay in an
alternative way. Because this will be new for all of us, we want you to give you knowledge so you can be prepared and ready for any and all changes and adjustments that affect you. You will still get a regular text
message and/or voicemail reminder of your appointment 24 hours in advance. We will be calling on Monday to confirm and arrange payment for your session for the week.

My prayer for you…..

These times we are living in are complicated and the navigation of all the new work and home and school scenarios is daunting and confusing and discouraging.  Yet, even in the middle of all of it, God is everpresent with us. He is not taken aback back all the changes we are facing.  As a matter of fact, I have shared with several of you that this whole experience has taught me some powerful lessons about God, myself, and the fact that I do not enjoy being ‘told’ what to do, where to go, where not to go.  Once I understood that about my internal battle, I was able to talk to God about it, release my grip on all the things I was still trying to control, and just trust. Trust  that when I cannot know, understand or trust the happenings of this world, I can trust the heart of God, always.  Trusting Him now as we walk into unknown territory on our journey to hope. Because, as long as we have God, we have hope.  Remember that. Praying for you, Susie